To submit a refund request, please contact our help desk. It's OK, we're very reasonable.

An ebook or service purchased from WriterTai Education Solutions is eligible for exchange if we receive your request within seven days of the date of purchase. We will issue you a store credit, or process a full refund to your card or account.

If an ebook or service does not perform as described by us, you may return it at any time under these rules:

You can do this within 7 days of purchase if If there was an error in accessing your order or services, the product or service can be resent or rescheduled. Please contact admin@writertai.com. 

We take a commonsense approach to refund requests. What constitutes a "valid reason" can change over time, along with changes in technology, and will be determined entirely at our discretion based on the circumstances. No correspondence will be entered into regarding such determination.

"I didn't enjoy the book" is not a valid reason.

"The ebook didn't meet my technical expectations" can be a valid reason for refund if the product falls short of its description. If an ebook you buy from us does not match its description in some respect, then we will process a full refund without hesitation.

On every product page on our website the ebook you're buying is fully described. 

Among other things, the description includes:

• The ebook's file format(s)
• Restrictions on copying, printing, sharing, etc, if any
• Requirements for installing additional software or apps, if necessary
• Supported reading devices and operating systems
• Number of pages

The description displayed on each product page constitutes our entire representation as to that product's characteristics and functionality.

Technology changes over time. We currently support over 20,000 different reading devices. If you find that a product bought in the past does not suit your needs today because of changes in technology outside our control (for example, because you bought a new device that does not support our file formats, or because the manufacturer's firmware upgrade renders the ebook unusable on that particular device), you are not entitled to a refund.

Remember, every ebook offered for sale can be read on any device that has a web browser.

There's a variety of real-world issues that can trigger a refund. Just contact our support team and they'll be glad to help. For example, if you bought an ebook for a course but then changed courses, or the instructor changed the recommended text, let us know and we'll fix that.

These rules are really only designed to prevent abuse, which sometimes happens. We are reasonable, and are keen to help reasonable people who act reasonably.

We monitor returns and refund requests in order to prevent abuse. The ability to buy more ebooks and services from WriterTai Educaton Solutions will be withdrawn if, in our sole judgment, we have reasonable grounds to believe the user is abusing the system.

If an ebook becomes corrupted or requires replacement during the normal course of use, you can re-download anytime from your email account.